At Marinovian, we take great pride in the quality of our products and the satisfaction of our customers. If for any reason you are not completely happy with your purchase, please review our return and exchange guidelines below.
In-stock items are eligible for return within 14 days of delivery.
Items must be unused, unassembled, in original packaging, and in resalable condition.
Proof of purchase (order confirmation or receipt) is required to process all returns.
Items marked as Final Sale, Clearance, Custom Orders, or Made-to-Order are non-returnable and non-refundable.
To initiate a return, please contact our customer support team within 14 days of receiving your order. Our team will provide you with return authorization and shipping instructions.
Returns without prior authorization may not be accepted.
Customers are responsible for all return shipping costs unless the item arrived damaged or incorrect.
If you wish to exchange an eligible item for another size, style, or product, please contact us within 14 days of delivery. Exchanges are processed as a return followed by a new purchase. Exchange eligibility follows the same conditions as returns.
If your item arrives damaged or you received the wrong product, please notify us within 48 hours of delivery. Provide clear photos of the damage or issue along with your order number. We will arrange for a replacement, repair, or refund at no extra cost to you.
Claims reported after 48 hours may not be eligible for full resolution.
Refunds are issued to the original payment method once the returned item is received and inspected.
Please allow 5–10 business days for the refund to appear on your statement after approval.
Shipping costs are non-refundable unless the return is due to our error (damaged or wrong item).
The following items are non-returnable:
Custom or made-to-order products
Clearance or discounted final-sale items
Items that have been used, assembled, or altered
Items returned without original packaging
Order cancellations are accepted only if the item has not yet been shipped or entered production. Custom and made-to-order items cannot be canceled once production has started.
Please contact us immediately if you wish to cancel an order.